Privacy policy

Pechey Distilling Co. Pty Ltd (ABN 78 658 993 992) (henceforth "we", "us" or the "Company") is committed to privacy protection. At https://pecheydistilling.com ("this site" or “our site”), we understand the importance of keeping personal information private and secure. This privacy policy (henceforth "Privacy Policy") describes how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.

This Privacy Policy forms part of, and is subject to the provisions of, our Terms and Conditions of service (henceforth “TOS”).

Your email address and other personal details that identify you will never be rented, traded sold or publicly displayed.

The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (henceforth “Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is personal information?
Personal information held by the Company may include your:

  • name and date of birth;
  • residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
  • bank account and/or credit card details for agreed billing purposes;
  • any information that you provided to us by you during your account creation process or added to your user profile;
  • preferences and password for using this site and your computer and connection information; and
  • any information that you otherwise share with us.


How is personal information collected?
At this site, we only collect personal information that is necessary for us to conduct our business as your online retailer.

We collect personal information that you provide to us when you use this site, including (without limitation) when you:

  • register/create an account;
  • add information to your account / user profile;
  • purchase products through this site;
  • add reviews or comments in any elements of this site that permit user-generated content;
  • complete an online contact form to contact us or request contact;
  • provide information to us by telephone or through marketing or competition application forms; or
  • send us an email or other communication.


Information provided to Block (Square Payments)
All purchases that are made through this site are processed securely and by Square Payments. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Square Payments, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).


Collection of IP Address
Further, this site also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Cookies
This site uses "cookies" to personalise your experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that we may use: a persistent cookie and a session cookie. A persistent cookie is stored by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser, and may be used by your browser on future visits to our site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources.

Most web browsers automatically accept cookies, however you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not experience the interactive features of our site.

Why does Pechey Distilling Co. Pty Ltd use cookies?
We use cookies in order to:

  • store your preferences for site usage;
  • support the signup process when creating an account;
  • allow you to remain logged in every time you visit a new page
  • facilitate our e-commerce transaction by ensuring your order is stored between pages during checkout;
  • surface relevant notifications to users who have, or have not, created an account, subscribed to newsletters or other subscription services; and
  • remember details of data you have chosen to submit to us via the various mechanisms that collect personal information;


Please note: many of these cookies are cleared or removed when you log out. However, some may remain so that your preferences are retained for future sessions.

Third party cookies usage
In some cases, third parties may place cookies through our website. For example:

  • Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
  • Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
  • third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in our site.


How we may use your personal information
Your personal information may be used to:

  • verify your identity;
  • assist you to place orders through our site;
  • process purchases of products that you make through our site, including charging, billing and collecting debts and shipment of products to you;
  • make changes to your account;
  • respond to any queries or feedback that you may have;
  • conduct checks for credit-worthiness and for fraud;
  • prevent and detect any misuse of, or fraudulent activities involving, our site;
  • conduct research and development in respect of our products;
  • gain an understanding of your information and communication needs or obtain your feedback or views about our products in order for us to improve them; and/or
  • maintain and develop our business systems and infrastructure, including testing and upgrading of our systems, and for any other purpose reasonably considered necessary or desirable by us in relation to the operation of our business.


From time to time we may email our customers with news, information and offers relating to our own products or those of our partners. Your personal information may be collected so that the we can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from these communications at any time if you elect to.

When will your personal information be disclosed?
In order to deliver the products you purchase or for the purposes set out above, by accessing the site, providing your information in the registration process or using any of its services you hereby consent to and authorize us to disclose your personal information to other organisations. Your personal information disclosed to these organisations only in relation to this site, and we will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. 

These organisations may carry out or provide:

  • customer enquiries;
  • mailing systems;
  • information technology services;
  • billing and debt-recovery functions;
  • marketing, telemarketing and sales services;
  • market research; and
  • website usage analysis.


In addition, we may disclose your personal information to:

  • your authorised representatives or legal advisers (when requested by you to do so);
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law;
  • organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
  • the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.


Your information may be transferred to and stored on servers which may be in or outside Australia. We may disclose your information to overseas organisations who provide services to us or who act on our behalf, including, without limitation, recipients located in New Zealand, Sri Lanka, Vietnam, India and the Philippines. Where we disclose your personal information to overseas recipients, we will always take reasonable steps to ensure that your information is treated in accordance with this policy and the Australian Privacy Principles.

Privacy questions / contacting us
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us.

Getting access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to us by email or by writing to us at our corporate headquarters. We process applications for access to personal information as quickly as possible. Please note: requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. Further, a fee may be charged if a cost is incurred by us in order to retrieve your information, but in no scenario will we charge you a fee if you apply for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This includes circumstances where giving you access would:

  • be unlawful;
  • have an unreasonable impact on another person’s privacy; or
  • prejudice an investigation of unlawful activity.


We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If your application for access to personal information is refused, we will provide you with reasons for our refusal.

Correcting your personal information
We will amend your personal information that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to take a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information
We are committed to maintaining the confidentiality of the information you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. Personal information may be stored both electronically (on our computer systems and with our website hosting provider and third party customer relationship software) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Further, we take all reasonable measures to ensure the security of hard-copy information.

Third party websites
You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Partnership assumes no responsibility for the content of any third party websites that we may link to you.

Re-marketing
We may use the Google AdWords and/or social media remarketing services to advertise on third party websites to previous visitors to our site based upon their activity while using our site. This allows us to tailor our marketing to better suit your needs and to display advertisements that are relevant to you. These advertisements will be displayed via (but not limited to) Google search results page, websites in the Google Display Network or inside social media websites (like Facebook). Google and social media websites may use cookies and/or pixel tags to achieve this. Any data collected by Google and/or social media websites will be used in accordance with their own respective privacy policies. None of your personal information from Google and/or social media website is reported to us.

You can modify your preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). All social media websites that we engage with have an option that will enable you to opt out of target advertising (e.g. Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

Changes to this Privacy Policy
From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Australian Information Commissioner’s website (see https://www.oaic.gov.au/).

Last updated: 23/08/2022